Human Experience in an Exponential world

How can we create the right human experience for technology?

Image of Robin Hooijer

Robin Hooijer

Design Thinker at REshape

With technologies like artificial intelligence, sensor networks, robotics and whole genome sequencing we’ll soon be able to come up with solutions that could potentially make the physical part of some healthcare departments obsolete.

Some diseases will no longer exist; some will be changed from deadly into a chronic disease and some will become much easier to detect at an early stage. It is amazing what these technologies will allow us to do. They can potentially increase the quality of life for millions or even billions of people. In some cases there will be human to human interaction, but just like online banking, media and travel agencies; most of the interaction will be digitised into a human to computer interaction. Just like Lucien Engelen’s 4D approach, change will happen at the levels of Delocalisation, Democratisation, Digital and Dollars. Not only that, insideables allow us to have a seamless integration, using an invisible interface to interact with humans.

Interfaces, whether they are visible or invisible, somehow interact with human beings; A human being, with needs, worries and a variety of emotions. Already available are selfdriving cars for personalised and safe travel, AI (artificial intelligence) powered online coaches to help us with a healthy lifestyle and chips that measure our health 24/7. But does it end there?

The systems I just mentioned have a big impact on society because of their ability to let people do things faster, cheaper, personalised and more secure than any other person could ever do.

When you step into that self driving car, open up the app to hear from your digital physician or use an ‘insideable’, it has to feel good. People are not rational creatures, even with all the evidence that’s available you can still have this ‘gut feeling’ that tells you something’s wrong. That it does not fulfil your needs or that it does not consider your emotional state or even your personal goals. It’s quite simple, if we don’t like it we won’t use it, even if it’s ‘better’.

Again, we have access to technologies that can put our lives into superdrive mode. Now it’s time to find out how to integrate them in someone’s life instead of just adding them.

Design Thinking to REshape health(care)

The challenge of building the right experience around technologies is one we often face at REshape. We use the Design Thinking method as a powerful tool in our toolbox that helps us better understand the people we want to help. Next to that, we also try to include them in our projects. That’s exactly why we work closely with caregivers ánd patients to make sure that digital health can add value, not just to lower an administrative burden.

I’m curious to hear from other perspectives as well, how would you incorporate the human experience in the use of technology?
Photo credits – Oliur Rahman