Start with “why”

Challenges for healthcare are enormous: increasing demand, decreasing budgets and shortage in skilled personnel puzzle many healthcare administrators. Next to that we think the next decennium should be the era of the rising self-empowered patient, in where we will embrace the patient, their family and informal care into the healthcare team. Technology is changing possibilities and lowering in costs of it faster than ever, sometimes even exponentially. To cope with these aspects, Radboud University Medical Center launched a program called REshape.

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Director's Blog

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Lucien Engelen: It’s a boy! born for the internet.

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Let’s call it Chief Listening Officer

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Lucien Engelen: Speechless for manifesto to change healthcare.

Transforming Healthcare through the Power of Listening. Register now!

The REshape method in practice at Siza

Tom van de Belt
July 29th, 2014

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It should be clear that we are convinced that in any innovative project, it is essential to involve end-users from the beginning. By doing so, one can develop an intervention based on end-users’ needs, which will assure that the true problem is resolved.

Co-creation for success

Moreover, co-creation with end-users will facilitate successful implementation in daily practice. Therefore, we usually organize several focus groups with end-users at the  beginning of each project or visit end-users in their home  environment, to experience their situation.

An interesting example is our recent collaboration with Siza, the  Dutch organization that supports people with disabilities regarding participation in  society e.g. living, work or school. Together, we organized focus groups with clients and  their coaches or caregivers. Every client presented a problem, which we systematically  analysed by asking questions only. Only when the actual problem was clearly defined,  and thus all underlying issues were identified, we invited all attendants to think about  possible solutions. Remarkable and sometimes very simple solutions were found, such  as a different headset for a woman with physical problems which made it easier for her  to make Skype calls and a softer type of joystick for a man who used his chin to control  his electrical wheelchair.

A full description can be found here (In Dutch).

How do you involve patients in your healthcare innovation projects?