It should be clear that we are convinced that in any innovative project, it is essential to involve end-users from the beginning. By doing so, one can develop an intervention based on end-users’ needs, which will assure that the true problem is resolved.
Moreover, co-creation with end-users will facilitate successful implementation in daily practice. Therefore, we usually organize several focus groups with end-users at the beginning of each project or visit end-users in their home environment, to experience their situation.
An interesting example is our recent collaboration with Siza, the Dutch organization that supports people with disabilities regarding participation in society e.g. living, work or school. Together, we organized focus groups with clients and their coaches or caregivers. Every client presented a problem, which we systematically analysed by asking questions only. Only when the actual problem was clearly defined, and thus all underlying issues were identified, we invited all attendants to think about possible solutions. Remarkable and sometimes very simple solutions were found, such as a different headset for a woman with physical problems which made it easier for her to make Skype calls and a softer type of joystick for a man who used his chin to control his electrical wheelchair.
A full description can be found here (In Dutch).